Focus on your Company’s Most Strategic Asset: Human Capital
Every organization wants to achieve the holy grail of aligning people, processes and technology with strategic business initiatives. How do you enable your organization to create a highly-engaged workforce and realize the benefits that come from providing an enriched end-user experience? The solution is user analytics and task mining for complete visibility into your business processes.
See How Work gets Done
Improving workforce productivity starts with understanding how work is actually done. This is where task mining comes in.
Evaluating user activity, across all applications and devices, while preserving user anonymity, can help you detect:
- process bottlenecks and inefficiencies
- possible compliance violations
- efficiency leaks in the process execution
Drive Best Practices across the Organization
Although systems and services are necessary to support a global enterprise, your people are essential to achieving success.
By understanding how your employees interact with their application environment, from enterprise systems like SAP and Oracle, to productivity applications like MS Office Suite, you will be able to gain valuable insights that make it easier to identify and replicate best practices across the workforce.
CASE STUDY
How Did a Phoenix Power Utility Boost User Experience and Adoption of its Enterprise Applications?
Solution Highlights
Measure
- Workforce engagement with critical business applications and productivity applications
- Process bottlenecks and inefficiencies
- Employee proficiency in task execution
Analyze
- By organizational units/teams
- By process steps
- By employee type (hourly, temp, salaried)
- By remote or in office staff
Improve
- Employee onboarding process
- Skill development and build employee confidence
- Employee motivation and engagement strategy
- Team collaboration and best practices
Benefits of Knoa Task Mining
- Increase employee productivity
- Improve employee engagement and motivation
- Expedite the execution of business processes to realize value faster
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics
What is the level of user activity across applications?
What is the user experience across business processes?
What is the impact of errors on user productivity?
What is the user competency across the organization?
What is the user experience across user groups?
What are the detailed user interactions with applications?
Related Resources
Let’s Talk!
Learn how Knoa task mining can help you align employees, processes and technology with strategic business initiatives.
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