Knoa Task Mining for SAP

Accelerate your SAP S/4HANA migration and drive business process excellence

SAP Signavio’s New Strategic Partnership with Knoa in Task Mining for Business Process Transformation

Knoa Task Mining for SAP, sold by SAP as SAP® User Experience Management (UEM) by Knoa, delivers true observability for critical business processes across both SAP and non-SAP applications.

The solution enables companies to identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes.

Task mining complements standard process mining technology by capturing how processes are actually executed through a detailed log of user interactions with application interfaces. 

Read more: SAP Signavio’s New Strategic Partnership with Knoa in Task Mining for Business Process Transformation

Watch webinar: Dive into the synergy of Knoa’s task mining and SAP Signavio solutions

Why is Task Mining Important?

 

If you want to maximize the efficiency of your business processes, you cannot rely solely on process logs. You need the user’s perspective. It doesn’t matter how optimized a process is – if users struggle to adopt it or have problems with the execution.

Knoa’s task mining bridges this last-mile visibility gap.

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SAP S/4HANA and Cloud Migrations

Accelerate your transformation

Holistic Business Process Transformation

Task mining and process mining

Discover

  • Complement process data and bottlenecks discovered via Signavio Process Insights (backend) with task mining data captured by Knoa (frontend)​

Analyze

  • Use empirical data from Knoa for scoping decisions – where to apply SAP standard processes​
  • Identify applications with poor usability using Knoa  to make decisions for transformation scoping in LeanIX

Design

  • Use Knoa to discover how users execute their tasks in the current environment, to influence the design of the new processes/applications

Implement

  • Provide enhanced user support during the hypercare period (identify “silent sufferers”)​
  • Identify specific user training needs and then measure the impact of user enablement initiatives​
  • Use Knoa to measure the level of adoption and user engagement with new applications and processes, to maximize business value​
  • Use Knoa to quantify the business impact of transformation projects on user productivity​

Operate

  • Use Knoa to identify continuous improvement opportunities – especially around user proficiency and adoption​
  • Use Knoa to optimize end user support via proactive issue monitoring and detailed diagnostics of user reported issues​

Relevant Knoa Solutions:

Discover User Tasks

  • Gain business process insights with process mining from SAP Signavio
  • Deep dive with Knoa task mining to investigate exactly what happened and perform root cause analysis
  • Use Knoa to gain visibility into task-level data on user interactions, offering full detail on how individuals execute their activities within every process

Monitor Process Execution

  • Monitor user interactions with SAP across all business processes and production environments
  • Benchmark process execution KPIs before and after major changes in your SAP landscape
  • Proactively detect user productivity issues with real-time information to LoB managers, process departments, and user support teams

Optimize Process Performance

  • Enhance productivity by resolving end-user issues and boosting engagement while ensuring compliance
  • Discover automation potential in repetitive, error-prone tasks and monitor their progress after implementation
  • Improve user enablement initiatives and streamline support desk operations for optimization

Relevant Knoa Solutions:

Knoa’s Task Mining Plays a Critical Role Across the Entire Digital Transformation Life Cycle

Monitor process execution for continuous feedback and improvement

Discover the as-is process as executed by real users in the real environment

Design the blueprint for the desired process

Identify automation opportunities based on repetitive work or error-prone tasks

Assess process improvement and automation opportunities based on the highest ROI potential

Execute changes and evaluate improvements in performance

Knoa Task Mining Analytics

What is the user experience across business processes?
What is the user competency across the organization?
Where do you need to focus your training?
What is the user experience across geographical locations?
What is the user experience across user groups?
What are the detailed user interactions with applications?

Knoa’s Unique Task Mining Capabilities

Knoa is the only solution in the market that can collect and analyze detailed user activity data at scale, across tens of thousands of users

Knoa task detection is based on a patented object sensing technology, which does not rely on screen scraping or optical character recognition (OCR)

Knoa solution is plug-and-play, without any development or customizations required

Knoa solution includes a full spectrum of user and task analytics across SAP and non-SAP applications

Technology Highlights

Unique Data Insights

Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across applications, users, and business processes, giving customers a complete view of their business processes.

Out of the box Coverage for SAP

Knoa’s task mining solution provides a complete and accurate representation of how tasks are executed in SAP, across all business processes. Knoa provides out of the box monitoring for SAP S/4HANA, SAP Fiori and SAPUI5 applications, SAP SuccessFactors, SAP Sales and Services Cloud, SAP GUI, SAP Business Client, and other SAP applications.

Coverage for non-SAP Applications

Knoa task mining also provides monitoring for enterprise and productivity applications outside of SAP, to create a complete view of process execution across multiple applications.

Learn more: Knoa Task Mining for Oracle, Knoa Task Mining for Salesforce, Knoa Task Mining for Enterprise.

Actionable Analytics

Knoa Task Mining for SAP aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.

Integration with SAP Signavio

When integrated with process mining data from SAP Signavio, Knoa’s task mining data enables end-to-end process execution visibility. The integration enables enhanced visibility into actual process execution by augmenting process-centric metrics with granular task level data.

Learn More: How Knoa Task Mining Integrates with SAP Signavio

Extensible Monitoring Platform

Knoa’s task mining technology works with both standard, off the shelf applications and custom, homegrown applications. With a single end-user discovery platform, enterprises can implement a unified strategy for driving performance optimizations across their entire application landscape.

Secure Cloud Deployment

Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.

GDPR Compliance and User Anonymity

Knoa’s task mining solution is GDPR-compliant, is certified by SAP through its Premium Qualification process for third-party vendors, and is designed with the ultimate security in mind. User data can be anonymized for reporting.

Learn more: Knoa Data Privacy and Security

SOLUTION BRIEF

SAP solution brief for Knoa Task Mining

SAP WEBINAR

Dive into the synergy of Knoa’s task mining and SAP Signavio solutions.

Discover how the combination of the two solutions unlocks deep operational insights for business process optimization.

ROI STUDY

The Business Value of Higher Performing and More Efficient SAP Environments with Knoa

SAP TECHNOLOGY BLOG

Enhanced Knoa Task Mining Solution Enables Complete Business Process Observability

Explore Knoa task mining capabilities for both SAP and non-SAP applications

SAP TECHNOLOGY BLOG

Unify your Process and Task Mining Insights: How Knoa Task Mining Integrates with SAP Signavio

Explore the synergy between Knoa task mining and SAP Signavio process mining

SAP TECHNOLOGY BLOG

SAP Signavio’s New Strategic Partnership with Knoa in Task Mining for Business Process Transformation 

Learn about SAP Signavio’s strategic alliance with Knoa

Solutions for Business Stakeholders

Process Optimization

Improve business process execution with end-to-end process visibility

Process Automation

Identify and prioritize automation initiatives and measure the business impact of RPA projects

Digital Transformation

Ensure success and maximize ROI of your digital transformation initiatives

Cloud Migration

Ensure adoption and optimize value of cloud solutions

Help Desk

Optimize support desk operations and proactively address end user issues

Workforce Productivity

Align employees, processes and technology with strategic business initiatives

Employee Experience

 Improve the experience of your employees for optimal business results

User Adoption

Improve user adoption and engagement with new processes and technologies

User Enablement

Optimize your user enablement program by focusing on specific training needs

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