Knoa Task Mining for Salesforce

Knoa Task Mining for Salesforce provides insight into the productivity of employees as they interact with the Salesforce application.

For new implementation projects, Knoa will provide insights for every step in the project lifecycle – from early testing to full deployment and post migration evaluation of project KPIs. With Knoa Task Mining, organizations can optimize their use of the application, identify complexities in key business transactions and workflows, and make employees more productive, engaged and satisfied.

Implement Salesforce

Implementing Salesforce offers many benefits, but how do you effectively maximize user adoption, mitigate risks, and measure ROI? Knoa Task Mining for Salesforce provides data-driven analytics to plan and measure all phases of your Salesforce implementation.

Improve Help Desk Efficiency

Traditional IT tools lack the ability to pinpoint the root cause of issues reported by users of cloud based applications, including Salesforce. Knoa Task Mining for Salesforce provides analytics to identify and resolve issues, enabling help desks to proactively manage support inquiries and enable users to be more productive.

Optimize Employee Engagement

Employee experience is vital to your organization’s culture, spanning software applications and technology, to physical and virtual work environments. Knoa Task Mining for Salesforce provides data-driven metrics to analyze, optimize, and validate every aspect of your Salesforce application usage, including data about where your employees are struggling, so you can handle those friction areas head on.

Knoa Task Mining Capabilities

Unique Data Insights

Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across all application screens and business processes, giving customers a complete view of their user and application performance.

Actionable Analytics

Knoa Task Mining for Salesforce aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.

Where user performance does not match best practices, you can retrain. Where the application itself could do better, you can reconfigure. The Knoa reporting console delivers the Knoa data in out-of-the-box actionable dashboards and interactive reports.

Secure Cloud Deployment

Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.

Knoa’s task mining solution is GDPR-compliant and is designed with the ultimate security in mind. User data can be anonymized for reporting. For more information, see Knoa’s Data Privacy and Security information.