Task Mining for your Transformation Journey
In the context of digital transformation projects, real-time access to task mining data and user behavior analytics is essential at every stage of the transformation cycle: during the blueprinting phase, during the UAT cycle as well as post-implementation.
A Roadmap to Digital Transformation
For companies embarking on digital transformation projects, Knoa Task Mining is uniquely positioned to help reduce the overall project time, effort, cost, and risk by providing task mining data for the entire enterprise environment.
Task mining provides an empirical, user-centric view of your application landscape, so you can better manage:
- system consolidations
- application upgrades
- migrations to cloud
- process redesign and automation
By leveraging Knoa’s task mining data at every phase of the project, you can develop more effective UAT plans, improve communications and training for your employees, and ensure process adoption and compliance.
WHITE PAPERSolution Highlights
Discover
- Complement process data and bottlenecks discovered via process mining tools (backend) with frontend insights captured by Knoa.
- Discover custom functionality that can be retired due to low utilization
Analyze
- Use empirical data from Knoa for scoping decisions – where to apply standard processes
- Identify applications with poor usability to make decisions for transformation
- Discover how users execute their tasks in the current environment, to influence the design of the new processes/applications
Implement
- Provide enhanced user support during the hypercare period (identify “silent sufferers”)
- Identify specific user training needs with Knoa and then measure the impact of user enablement initiatives
- Measure the level of adoption and user engagement with new applications and processes, to maximize business value
- Quantify the business impact of transformation projects on user productivity
Operate
- Identify continuous improvement opportunities – especially around user proficiency and adoption
- Optimize end user support via proactive issue monitoring and detailed diagnostics of user reported issues
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics
What is the user experience across business processes?
What is the utilization of custom functionality?
What is the lifecycle of errors across application environments?
What was the migration impact on user adoption?
What was the migration impact on application performance?
What functionality should be prioritized for testing?
Related Resources
Let’s Talk!
Learn how Knoa Task Mining can help ensure success and maximize ROI of your digital transformation initiatives.
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