Next Generation Task Mining
Use of Knoa task mining in conjunction with AI can help companies drive better adoption of AI, deliver more user relevant context through AI applications, and create more intelligent recommendations and automation for end-users.
AI Insights from Combined Process and Task Mining Data
Since Knoa’s task mining data is accessible from within the SAP Signavio Process Intelligence product, business analysts can leverage SAP Signavio AI features, such as the AI-Assisted Process Analyzer “text to insights” and “text to widget” capabilities.
The seamless integration of task mining data with Signavio’s AI democratizes process analytics, making insights accessible to business users without requiring deep technical expertise.
Conversational AI for Knoa Analytics
Knoa integrates conversational AI within its own analytics platform, leveraging Tableau Pulse to deliver real-time, actionable insights into enterprise application and user performance. AI-driven interactions empower business and IT users to:
- Identify business process inefficiencies and bottlenecks
- Pinpoint automation opportunities at the task level
- Monitor user productivity and adoption over time and spot trends and other patterns
Measuring AI Adoption
Knoa task mining serves as a vital tool in AI adoption strategies, enabling organizations to measure AI co-pilot usage, track adoption rates, and quantify the impact on productivity and business outcomes. Knoa Task Mining can also help organizations identify tasks and processes that can benefit from AI-powered chatbots and automation.
As an application-agnostic platform, Knoa Task Mining can be used with various AI co-pilots, including SAP Joule, Salesforce Einstein, Google Gemini, and Microsoft Copilot.
Task Mining as Input for AI Models
Knoa task mining provides crucial behavioral data that can enhance AI models. It generates intelligent, context-aware data about user interactions across CRM, ERP, and other enterprise applications. By leveraging these insights, AI co-pilots can deliver highly relevant recommendations and automation to end-users.
PRESS RELEASE
“The foundation of any AI algorithm is the data that it learns from – and this is why the combination of SAP’s 50+ years of accumulated knowledge and SAP Signavio’s process expertise represent a great differentiator to our AI proposition. By integrating with Knoa task mining, we add an additional dimension to the data we analyze, which will help generate unique process insights and drive decisions that maximize customer value and experiences”
Naqvi, Syeda Noor Zehra, Director Product Management, AI at SAP Signavio
Solution Highlights
Discover
- Complement process data and bottlenecks discovered via process mining tools (backend) with frontend insights captured by Knoa.
- Discover custom functionality that can be retired due to low utilization
Analyze
- Use empirical data from Knoa for scoping decisions – where to apply standard processes
- Identify applications with poor usability to make decisions for transformation
- Discover how users execute their tasks in the current environment, to influence the design of the new processes/applications
Implement
- Provide enhanced user support during the hypercare period (identify “silent sufferers”)
- Identify specific user training needs with Knoa and then measure the impact of user enablement initiatives
- Measure the level of adoption and user engagement with new applications and processes, to maximize business value
- Quantify the business impact of transformation projects on user productivity
Operate
- Identify continuous improvement opportunities – especially around user proficiency and adoption
- Optimize end user support via proactive issue monitoring and detailed diagnostics of user reported issues
Leverage AI
- Leverage the SAP Signavio process analyzer capability with the Knoa task mining data to get immediate insights into how a process is performing
- Use AI-empowered insights to identify areas for improvement, efficiency, compliance and user adoption.
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data stores
Knoa Task Mining Analytics with SAP Signavio
Knoa task mining data (user errors) for the Procure to Pay process inside SAP Signavio Process Intelligence
Related Resources
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