SAP Signavio’s New Strategic Partnership with Knoa in Task Mining for Business Process Transformation
Knoa Task Mining for SAP, sold by SAP as SAP® User Experience Management (UEM) by Knoa, delivers true observability for critical business processes across both SAP and non-SAP applications.
The solution enables companies to identify process improvement opportunities, monitor process compliance, and design automation strategies based on a holistic and user-centric view of as-is processes.
Task mining complements standard process mining technology by capturing how processes are actually executed through a detailed log of user interactions with application interfaces.
Watch webinar: Dive into the synergy of Knoa’s task mining and SAP Signavio solutions
Why is Task Mining Important?
If you want to maximize the efficiency of your business processes, you cannot rely solely on process logs. You need the user’s perspective. It doesn’t matter how optimized a process is – if users struggle to adopt it or have problems with the execution.
Knoa’s task mining bridges this last-mile visibility gap.
SAP S/4HANA and Cloud Migrations
Accelerate your transformation
Holistic Business Process Transformation
Task mining and process mining
Discover
- Complement process data and bottlenecks discovered via Signavio Process Insights (backend) with task mining data captured by Knoa (frontend)
Analyze
- Use empirical data from Knoa for scoping decisions – where to apply SAP standard processes
- Identify applications with poor usability using Knoa to make decisions for transformation scoping in LeanIX
Design
- Use Knoa to discover how users execute their tasks in the current environment, to influence the design of the new processes/applications
Implement
- Provide enhanced user support during the hypercare period (identify “silent sufferers”)
- Identify specific user training needs and then measure the impact of user enablement initiatives
- Use Knoa to measure the level of adoption and user engagement with new applications and processes, to maximize business value
- Use Knoa to quantify the business impact of transformation projects on user productivity
Operate
- Use Knoa to identify continuous improvement opportunities – especially around user proficiency and adoption
- Use Knoa to optimize end user support via proactive issue monitoring and detailed diagnostics of user reported issues
Relevant Knoa Solutions:
Discover User Tasks
- Gain business process insights with process mining from SAP Signavio
- Deep dive with Knoa task mining to investigate exactly what happened and perform root cause analysis
- Use Knoa to gain visibility into task-level data on user interactions, offering full detail on how individuals execute their activities within every process
Monitor Process Execution
- Monitor user interactions with SAP across all business processes and production environments
- Benchmark process execution KPIs before and after major changes in your SAP landscape
- Proactively detect user productivity issues with real-time information to LoB managers, process departments, and user support teams
Optimize Process Performance
- Enhance productivity by resolving end-user issues and boosting engagement while ensuring compliance
- Discover automation potential in repetitive, error-prone tasks and monitor their progress after implementation
- Improve user enablement initiatives and streamline support desk operations for optimization
Relevant Knoa Solutions:
Knoa’s Task Mining Plays a Critical Role Across the Entire Digital Transformation Life Cycle
Monitor process execution for continuous feedback and improvement
Discover the as-is process as executed by real users in the real environment
Design the blueprint for the desired process
Identify automation opportunities based on repetitive work or error-prone tasks
Assess process improvement and automation opportunities based on the highest ROI potential
Execute changes and evaluate improvements in performance
Knoa Task Mining Analytics
What is the user experience across business processes?
What is the user competency across the organization?
Where do you need to focus your training?
What is the user experience across geographical locations?
What is the user experience across user groups?
What are the detailed user interactions with applications?
Knoa’s Unique Task Mining Capabilities
Knoa is the only solution in the market that can collect and analyze detailed user activity data at scale, across tens of thousands of users
Knoa task detection is based on a patented object sensing technology, which does not rely on screen scraping or optical character recognition (OCR)
Knoa solution is plug-and-play, without any development or customizations required
Knoa solution includes a full spectrum of user and task analytics across SAP and non-SAP applications
Technology Highlights
Unique Data Insights
Knoa uses a unique front-end discovery technology to capture user experience and performance metrics for enterprise applications. This technology relies on real-time discovery of the actual user interactions with the application User Interface, across applications, users, and business processes, giving customers a complete view of their business processes.
Out of the box Coverage for SAP
Knoa’s task mining solution provides a complete and accurate representation of how tasks are executed in SAP, across all business processes. Knoa provides out of the box monitoring for SAP S/4HANA, SAP Fiori and SAPUI5 applications, SAP SuccessFactors, SAP Sales and Services Cloud, SAP GUI, SAP Business Client, and other SAP applications.
Coverage for non-SAP Applications
Knoa task mining also provides monitoring for enterprise and productivity applications outside of SAP, to create a complete view of process execution across multiple applications.
Learn more: Knoa Task Mining for Oracle, Knoa Task Mining for Salesforce, Knoa Task Mining for Enterprise.
Actionable Analytics
Knoa Task Mining for SAP aggregates the data you collect, making it possible to gain executive insights at the highest level, as well as problem solving detail at the lowest level. You can generate reports for key functions in your company including training, user support, IT support, and change management.
Integration with SAP Signavio
When integrated with process mining data from SAP Signavio, Knoa’s task mining data enables end-to-end process execution visibility. The integration enables enhanced visibility into actual process execution by augmenting process-centric metrics with granular task level data.
Learn More: How Knoa Task Mining Integrates with SAP Signavio
Extensible Monitoring Platform
Knoa’s task mining technology works with both standard, off the shelf applications and custom, homegrown applications. With a single end-user discovery platform, enterprises can implement a unified strategy for driving performance optimizations across their entire application landscape.
Secure Cloud Deployment
Knoa is a cloud-based monitoring, analytical and reporting platform that provides a complete view of user experience across the entire enterprise landscape, enabling customers to manage the experience of end users, all the time, and for every business process. Knoa is “plug and play” – no customization or development are needed.
GDPR Compliance and User Anonymity
Knoa’s task mining solution is GDPR-compliant, is certified by SAP through its Premium Qualification process for third-party vendors, and is designed with the ultimate security in mind. User data can be anonymized for reporting.
Learn more: Knoa Data Privacy and Security
SAP TECHNOLOGY BLOG
Enhanced Knoa Task Mining Solution Enables Complete Business Process Observability
Explore Knoa task mining capabilities for both SAP and non-SAP applications
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