Business Process Observability
Task mining is key in streamlining process execution. Are users conforming with established process flows, are they compliant with security and regulatory requirements, are they introducing errors, are they causing delays, are they encumbered by application or process design issues?
Task Mining and Process Mining
Task mining complements process mining data, to give process analysts a holistic view of process execution across business and productivity applications. Based on this information, process owners can:
- Ensure that all deployed functionality is being adopted
- Ensure adherence to defined business processes across all business units and locations
- Identify process compliance issues or efficiency leaks
- Reinforce process requirements or deliver additional end-user training
- Identify process redesign or automation opportunities
Integration with SAP Signavio
Augment the process mining data from SAP Signavio with task mining data from Knoa to achieve end-to-end visibility into process execution. The integration enables:
- Enhanced visibility into actual process execution by capturing more granular process steps than available with standard process mining technology
- Augmentation of process-centric metrics with end user analytics, including user’s active and idle time, user journeys, user and system-generated errors, response time for every transaction, and others.
To learn more about the integrated solution, see Knoa Task Mining for SAP.
CASE STUDY
How Did a Leading Cosmetics Company Beautify its Enterprise Software to Provide Customers with their Beloved Products
Solution Highlights
Measure
- Work stopping errors and workflow interruptions
- Application performance issues and system errors
- Process inefficiencies and bottlenecks
Analyze
- Complete process execution flows with step by step interactions
- System performance impact on process execution
- End user impact on process execution
Improve
- Process workflows
- Usability of applications
- End-user support
Benefits of Knoa Task Mining
- Increase workflorce productivity
- Eliminate costly process inefficiencies
- Ensure process compliance
Security and Privacy
- Secure cloud deployment
- European zone only access
- Anonymized user data
- No capture of sensitive personal information
- No capture of screenshots or keystrokes
- Compliance with GDPR (General Data Protection Regulation)
- Physical segregation of customer data
Knoa Task Mining Analytics
What is the user experience across business processes?
What is the user competency across the organization?
Which tasks should be targeted for automation?
What are the detailed user interactions with applications?
Related Resources
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Learn how Knoa Task Mining provides the visibility you need to drive process improvement.
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