SAP UEM by Knoa

Drive adoption and effective use of SAP software to maximize the value of your investment.

The SAP® User Experience Management application by Knoa can provide the visibility to drive adoption and optimize your workforce. SAP UEM offers insight on how employees interact with SAP applications, helps measure impact on day-to-day operations and ultimately, increases adoption to realize efficiencies and save money. Organizations can identify complexities of key business functions, and deliver a roadmap to enable users to be more productive, responsive and engaged.

Maximize Your SAP Investment

SAP UEM by Knoa optimizes the performance of your SAP applications and the people using them. SAP UEM offers insight on how employees interact with enterprise applications through the collection and consolidation of data – separating real problems from subjective opinions - allowing you to identify specific areas for improvement and take corrective action to ensure the maximum return on your software investment.

End User Experience Metrics for SAP

With SAP UEM by Knoa, you can measure application adoption and utilization, user experience and performance, and step by step executions of business workflows – all from a true end user perspective. In doing so, you can identify training opportunities, application usability or performance issues, process improvement opportunities, and process compliance issues. Knoa’s user analytics give you the ultimate visibility into the factors impacting your workforce productivity, so you can make data-driven decisions.

Support for your Entire SAP Landscape

SAP UEM is a patented front end monitoring technology that provides user experience metrics for all SAP business modules, including finance, HR, supply chain, sales and distribution, customer relationship management, and others. With SAP UEM by Knoa, you can get a complete view of user and application performance across your entire SAP landscape.

SAP UEM by Knoa works with:

  • Your S/4HANA deployment (using the latest user interface technology such as SAPUI5, Fiori, or Screen Personas), as well as your legacy environment (using SAP GUI, SAP Portal, or Netweaver Business Client)
  • Your SAP solutions deployed on premises (e.g. HCM) or in the cloud (e.g. SuccessFactors), seamlessly monitored by the same UEM installation
  • Your entire spectrum of end points, including desktops, laptops, mobile devices, or virtualized environments

On Premise or Cloud Deployment

SAP UEM by Knoa is available for on-premises deployment or as a cloud-based subscription service, with the same range of metrics and analytical capabilities available for both. In addition to Knoa’s SaaS offering, which is delivered on the IBM SoftLayer platform, you can deploy Knoa on your cloud platform of choice, including Amazon, Azure, or SAP HEC.

Analytics Powered by BusinessObjects

The SAP UEM reporting console, powered by BusinessObjects, delivers your Knoa-derived data in hundreds of out-of-the-box actionable dashboards and interactive reports. A robust alerting module can be configured for proactive remediation of issues.

Extensible User Analytics Platform

Knoa’s user analytics platform is highly extensible by customers and partners alike. Data APIs enable you to integrate Knoa with other enterprise monitoring solutions or build custom visualizations using your BI tools of choice. A development toolkit enables you to extend the Knoa UEM monitoring capability to non-SAP or custom applications.