Join Our World-Class Team

Knoa Software, based in New York City, is a leading provider of B2B software for measuring and managing end user experience. Our flagship user analytics offering, "SAP UEM by Knoa," is resold worldwide by SAP. We are a pioneer in the end user experience management space, with a patented technology and a unique set of analytics.

SAP UEM by Knoa is available for on-premises deployment and as a cloud-based subscription service, with mature customer implementations on every continent. We are looking to expand our global support operations team with mid- and senior-level software support engineers.

Production Support Engineer

Responsibilities:

  • Provide expert, hands-on support with product installation, configuration, and troubleshooting in client production environments.
  • Take ownership of technical support tasks, as part of larger implementation projects, by working collaboratively with clients and/or Knoa Implementation Partners.
  • Research, diagnose, troubleshoot and identify solutions to resolve issues encountered during product installation or upgrades.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Interface with third-party support organization for level 1 and 2 support issues
  • Interface with Knoa engineering teams for level 3 support issues
  • Author technical documentation (such as installation notes) and contribute to the knowledge base maintained by the Support organization.
  • Participate in internal UAT cycles, to verify as well as acquire knowledge about new product releases.

Qualifications:

  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise software support, cloud support or as a software or QA engineer
  • Four-plus years of application support experience on Java based solutions or two-plus years of Java development experience
  • Knowledge of Java, SQL, and basic Windows and Linux commands
  • Experience with technical and process documentation
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Bi-lingual skills (English and Spanish) preferred, but not required

Contact Details:

Qualified candidates are encouraged to send a resume to hr@knoa.com or apply via our LinkedIn posting: https://www.linkedin.com/jobs/view/465716863/

Senior Java Developer

Skills/Experiences:

  • BS or MS in Computer Science or equivalent work experience
  • 3-5 years of Java experience
  • Strong foundation and proven professional experience in developing data-driven web applications
  • Experience developing server-side cutting edge Java applications
  • Experience using Hibernate/JPA, Spring, Web Services (AJAX/Rest/Web Sockets)
  • Experience in Wicket a strong plus
  • Experience in PHP and JQuery a plus
  • Experience HTML5, JavaScript, CSS a plus
  • Experience with software engineering tools including Apache Ant, Maven, Hibernate Tools, etc.
  • Solid foundation in relational database design and development
  • Well-defined test driven development practices
  • Experience in SaaS applications a strong plus
  • Experience with BusinessObjects a plus
  • Good communications skills

The Knoa World

Being part of a great organization is one of the major perks of being a professional. It defines who you are and where you are going. Here are some of the reasons why you want to work for Knoa:

  • Being in the Enterprise Software space with partners such as SAP and Oracle
  • Knoa is a leader in Analytics Software
  • International presence in all continents (except Antarctica)
  • Competitive Salary
  • Great diverse culture & team spirit
  • Would love to have that “I was with them when they were small story.”
  • Dress down environment
  • Generous time off policy
  • Medical/Dental/Vision/life insurance
  • Located near the culturally eclectic Union Square Park
  • Relocation assistance provided

Contact Details:

Qualified candidates are encouraged to send a resume to hr@knoa.com or apply via our LinkedIn posting: https://www.linkedin.com/jobs/view/465709863/