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Many businesses rely on application performance management (APM) tools to monitor and manage software application performance and availability -- and most of them are unaware of how much critical information they're missing out on. As powerful as APM tools are, they've always missed this very important piece of the puzzle: the experience of the user.Continue Reading
A good user interface can have a powerful impact on the usability and user experience of an application. In this article recently published in Forbes, our CEO Brian Berns, shares his insight on what makes an interface good, and some of the risks organizations may face when it settles for a bad interface. Ultimately a good interface is one that enables efficiency, increases productivity, supports end users and saves your organization money.Continue Reading
In this video, Jesse Bernal of SAP provides insight on how user errors can impact your organization each day with rich end user data. He also shares information on SAP End User Management by Knoa and which issues users are having difficulties with as well as focusing on key errors and complex data surrounding those errors.Continue Reading
The Internet of Things is powered by usage patterns created by data and sensors. But its reliance on “things” and “smart” objects distracts from the fact that the Internet of Things is predominantly based on input from . . . people. In this article, Bogdan Nica weighs in on what happens when the people utilizing the technology aren’t using it correctly and the importance of the workforce possessing the skills to use new technology. How can the Internet of Things avoid a classic “garbage in, garbage out” scenario?Continue Reading
Organizations invest millions in enterprise software and often have minimal visibility in how these applications are being utilized. In this article recently published in Forbes, our CEO Brian Berns shared his insights on how organizations can drive adoption and user engagement by focusing on user experience (UX) analytics. As a result, organizations can align business initiatives with technology which can improve productivity, efficiency, and customer satisfaction.Continue Reading
Guest post by Sameer Padhye - Sr. Director, Corporate Business Development at SAP SE - Enterprises relying on SAP are always finding ways to enhance user adoption and improve the overall software experience. Whether it be on a new deployment or an upgrade/migration, improving processes, gaining efficiencies and increasing customer satisfaction are all key performance indicators that that will be closely monitored, post-launch. Last week, the SAP UX and Cloud Platform road tour took place in Singapore and Sydney provided a series of workshops on user experience (UX), specifically around SAP Fiori and SAP Screen Personas.Continue Reading
Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.
So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.Continue Reading
You have just invested a significant amount of time and money implementing SAP S/4HANA. Do you know how your employees are using the new solutions? In this article, Jesse Bernal from SAP discusses how user experience is key to all technology adoption.Continue Reading
In this article, SAP business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution Manager complement each other and improve the responsiveness of the Service Desk. SAP UEM allows the Service Desk Agent to identify user activity immediately prior to the occurrence of an error. This very valuable diagnostic information significantly reduces the time to resolve user errors and improves the efficiency of the Service Desk.Continue Reading
Self-service business intelligence tools (such as SAP Lumira or Tableau) enable end users to make decisions based on their own exploration, querying and visualization of data, without having to rely on a separate BI or IT team. The Visual Analytics Kit goes one step further and makes it easy for non-technical users to create custom visualizations for the Knoa data by leveraging a set of sample, pre-built visualizations. The visualizations included with the Kit are designed to be used for a specific business scenario: managing a Fiori migration project.Continue Reading
You’ve probably run into pesky error messages or system generated prompts a few times (at least) in your workday. They pop up when you’re mid transaction or when you’re trying to complete a task. Sometimes you just close them out and continue on your way, other times they stop you dead in your tracks and make it impossible for you to continue what you were just doing.
Understanding the importance of user analytics and user experience when migrating to SuccessFactors and why user data helps drive adoption.Continue Reading
Another successful uKnoa User Group Meeting concludes! Thursday, September 24, 2015 marked the fourth uKnoa User Group and Community meeting since the group’s inception in December of 2014.
As the community grows and diversifies the meetings have also evolved. We've had meetings onsite at customer offices (Disney and Johns Manville), at Tommy Bahamas restaurant just prior to the SAPPHIRE and ASUG Annual Conference and most recently at the SAP Headquarters in Newtown Square, Pennsylvania.Continue Reading
With the buzz about User Experience growing in the market, SAP responded with its new UX offering, SAP Fiori. This game changing application holds the promise of simplifying your business workflows with streamlined screens and interactions, delivering a better experience to your users with a consumer-grade UI. So you’ve heard the benefits of Fiori and you’re warming up to the idea of moving in that direction, but how? Where do you start? It all depends on how you answer the following questions.
Back to reality in the NYC office and reflecting on an amazing, action-packed, somewhat exhausting but very successful week at SAPPHIRE NOW + ASUG Annual Conference in Orlando, Florida. The week was a whirlwind of activity, knowledge transfer, education and relationship building.Continue Reading
At the tail end of March 2015, SAP Education Australia & New Zealand (ANZ) completed a series of breakfast events. I presented alongside Anette Karlsson and Mathew Sleaford. It was great to see so many familiar faces in the audience as well as have the chance to meet new ones. Many different types of people attended each of the events, from directors to analysts and students to project managers from a variety of verticals. It was the largest attendance of SAP Education events to date and the questions and participation was excellent.Continue Reading