Entries tagged with “”

SAPPHIRE NOW® + ASUG Annual Conference Recap

By Knoa Jun 29, 2018

Earlier this month, we attended SAPPHIRE NOW + ASUG Annual Conference, SAP's largest global business technology event of the year. As in years past, thought leaders, SAP experts and partners shared best practices and new technologies, trends and news impacting the SAP ecosystem. In case you missed us in Orlando, check out this recap of what transpired at SAPPHIRE.

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An Exciting Emerging Technology Category: Employee Productivity Analytics

By Knoa May 30, 2018

AnalyticsEmployee Productivity AnalyticsMicrosoft

A new category in information technology is emerging. Microsoft, one of the world’s largest software companies, is continuing its unique legacy of bringing new and innovative solutions to the corporate market. Through a simple dashboard, Microsoft is providing unprecedented insights into employee time management, workplace collaboration and user productivity with two relatively new tools — MyAnalytics and Workplace Analytics.

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New Version of Visual Analytics Kit

By Knoa Jan 25, 2018

Visual AnalyticsTableau

Two years ago, Knoa released the first version of the Visual Analytics Kit, geared towards business analysts looking for more flexibility in querying and analyzing the Knoa data for specific projects. In its first iteration, the Kit included dashboards targeted to several analysis scenarios relevant for migration and UX design projects, such as when moving from SAP legacy applications to new SAP Fiori or SAPUI5-based applications. Since then, based on customer feedback, we have extended the set of visualizations, to address more analysis scenarios across a wider range of use cases, including UX design, migration or change management, application support, user support, and training.

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How Did a Phoenix Power Utility Boost User Experience and Adoption of its Enterprise Applications?

By Knoa Jan 09, 2018

User Experience ManagementUser experienceUEM

Gain insight into how Salt River Project improved user experience company-wide by gaining insight into how employees interacted with its SAP software. Learn how SAP UEM by Knoa gave full visibility into employee engagement with enterprise applications to speed issue resolution and improve the user experience.

Source: http://s3.amazonaws.com/knoa.com/Salt-River-Use-Ca...

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Your APM Technology Isn't Monitoring Your Most Valuable Resource: Your Users

By Knoa Nov 06, 2017

User experienceUserUser AnalyticsUser Experience Management

Many businesses rely on application performance management (APM) tools to monitor and manage software application performance and availability -- and most of them are unaware of how much critical information they're missing out on. As powerful as APM tools are, they've always missed this very important piece of the puzzle: the experience of the user.

Source: https://www.forbes.com/sites/forbestechcouncil/201...

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Knoa CEO Explains What Makes a Good User Interface

By Knoa Sep 01, 2017

UserUser interfaceUser experience

A good user interface can have a powerful impact on the usability and user experience of an application. In this article recently published in Forbes, our CEO Brian Berns, shares his insight on what makes an interface good, and some of the risks organizations may face when it settles for a bad interface. Ultimately a good interface is one that enables efficiency, increases productivity, supports end users and saves your organization money.

Source: https://www.forbes.com/sites/forbestechcouncil/201...

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SAP UEM by Knoa User Errors

By Knoa Aug 30, 2017

UEMSAP UEMKnoaUser Experience Management

In this video, Jesse Bernal of SAP provides insight on how user errors can impact your organization each day with rich end user data. He also shares information on SAP End User Management by Knoa and which issues users are having difficulties with as well as focusing on key errors and complex data surrounding those errors.

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Focus on Your People to Make Your Internet of Things Investment Payoff

By Knoa Jul 14, 2017

IoTUser Experience ManagementUserUser Analytics

The Internet of Things is powered by usage patterns created by data and sensors. But its reliance on “things” and “smart” objects distracts from the fact that the Internet of Things is predominantly based on input from . . . people. In this article, Bogdan Nica weighs in on what happens when the people utilizing the technology aren’t using it correctly and the importance of the workforce possessing the skills to use new technology. How can the Internet of Things avoid a classic “garbage in, garbage out” scenario?

Source: https://www.forbes.com/sites/sap/2017/07/14/focus-...

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Knoa CEO Offers Insight on How to Drive User Adoption and Employee Engagement in Forbes Article

By Knoa Jul 12, 2017

User AnalyticsSAP UEMUser Experience Management

Organizations invest millions in enterprise software and often have minimal visibility in how these applications are being utilized. In this article recently published in Forbes, our CEO Brian Berns shared his insights on how organizations can drive adoption and user engagement by focusing on user experience (UX) analytics. As a result, organizations can align business initiatives with technology which can improve productivity, efficiency, and customer satisfaction.

Source: https://www.forbes.com/sites/forbestechcouncil/201...

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SAP UX and the Importance of User Experience

By Knoa Apr 21, 2017

SAP Fiori SAP UEMUser AnalyticsSAP Screen Personas

Guest post by Sameer Padhye - Sr. Director, Corporate Business Development at SAP SE - Enterprises relying on SAP are always finding ways to enhance user adoption and improve the overall software experience. Whether it be on a new deployment or an upgrade/migration, improving processes, gaining efficiencies and increasing customer satisfaction are all key performance indicators that that will be closely monitored, post-launch. Last week, the SAP UX and Cloud Platform road tour took place in Singapore and Sydney provided a series of workshops on user experience (UX), specifically around SAP Fiori and SAP Screen Personas.

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How to Ensure Success of Your SAP SuccessFactors Implementation

By Knoa Apr 19, 2017

SAP SuccessFactorsUEMUser AnalyticsUser Experience Management

Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.

So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.

Source: https://blogs.sap.com/2017/04/18/how-to-ensure-success-of-your-sap-successfactors-implementation/

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​Service Desk Efficiency Using SAP UEM by KNOA

By Knoa Sep 08, 2016

UEMHelp Desk

In this article, SAP business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution Manager complement each other and improve the responsiveness of the Service Desk. SAP UEM allows the Service Desk Agent to identify user activity immediately prior to the occurrence of an error. This very valuable diagnostic information significantly reduces the time to resolve user errors and improves the efficiency of the Service Desk.

Source: https://blogs.sap.com/2016/09/08/service-desk-effi...

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Introducing the Visual Analytics Kit

By Knoa Mar 25, 2016

FioriSelf-Service BITableauVisual Analytics

Self-service business intelligence tools (such as SAP Lumira or Tableau) enable end users to make decisions based on their own exploration, querying and visualization of data, without having to rely on a separate BI or IT team. The Visual Analytics Kit goes one step further and makes it easy for non-technical users to create custom visualizations for the Knoa data by leveraging a set of sample, pre-built visualizations. The visualizations included with the Kit are designed to be used for a specific business scenario: managing a Fiori migration project.

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Measuring the True Cost of those Pesky Error Messages [Infographic]

By Knoa Mar 07, 2016

You’ve probably run into pesky error messages or system generated prompts a few times (at least) in your workday. They pop up when you’re mid transaction or when you’re trying to complete a task. Sometimes you just close them out and continue on your way, other times they stop you dead in your tracks and make it impossible for you to continue what you were just doing.

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A Great Success - Q3 uKnoa User Group Meeting

By Knoa Oct 02, 2015


Another successful uKnoa User Group Meeting concludes! Thursday, September 24, 2015 marked the fourth uKnoa User Group and Community meeting since the group’s inception in December of 2014.

As the community grows and diversifies the meetings have also evolved. We've had meetings onsite at customer offices (Disney and Johns Manville), at Tommy Bahamas restaurant just prior to the SAPPHIRE and ASUG Annual Conference and most recently at the SAP Headquarters in Newtown Square, Pennsylvania.

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Prioritize (and Optimize) Fiori Projects with User Analytics

By Knoa Aug 31, 2015

SAP Fiori

With the buzz about User Experience growing in the market, SAP responded with its new UX offering, SAP Fiori. This game changing application holds the promise of simplifying your business workflows with streamlined screens and interactions, delivering a better experience to your users with a consumer-grade UI. So you’ve heard the benefits of Fiori and you’re warming up to the idea of moving in that direction, but how? Where do you start? It all depends on how you answer the following questions.

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User Experience Monitoring – Monitoring Taken to the Business Level

By Knoa Jun 17, 2015

UEMUser Experience Management

Not all User Experience Management (UEM) tools are created equal. Most require you to know what you’re looking for in advance. For example, when the tool relies on JavaScript injection, the code snippets must be placed into the apps that the enterprise can access. This is a tricky option for apps that are delivered in the cloud or are hosted by third parties where the organization does not have app control.

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User Groups, Roundtables, and Dinners Galore!

By Knoa May 15, 2015


Back to reality in the NYC office and reflecting on an amazing, action-packed, somewhat exhausting but very successful week at SAPPHIRE NOW + ASUG Annual Conference in Orlando, Florida. The week was a whirlwind of activity, knowledge transfer, education and relationship building.

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