Entries tagged with “User Experience Management”

How Did a Leading Cosmetics Company in Brazil Beautify its Enterprise Software to Provide Customers with Their Beloved Products?

By Knoa Oct 05, 2018

User Experience ManagementUser SupportUser experience

Learn how Boticário Group utilized SAP® User Experience Management (SAP UEM) by Knoa to gain insight and visibility into how employees are engaging with its SAP ERP system to identify and address business issues with the most significant impact on user productivity and performance.

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How Did a Phoenix Power Utility Boost User Experience and Adoption of its Enterprise Applications?

By Knoa Jan 09, 2018

User Experience ManagementUser experienceUEM

Gain insight into how Salt River Project improved user experience company-wide by gaining insight into how employees interacted with its SAP software. Learn how SAP UEM by Knoa gave full visibility into employee engagement with enterprise applications to speed issue resolution and improve the user experience.

Source: http://s3.amazonaws.com/knoa.com/Salt-River-Use-Ca...

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Your APM Technology Isn't Monitoring Your Most Valuable Resource: Your Users

By Knoa Nov 06, 2017

User experienceUserUser AnalyticsUser Experience Management

Many businesses rely on application performance management (APM) tools to monitor and manage software application performance and availability -- and most of them are unaware of how much critical information they're missing out on. As powerful as APM tools are, they've always missed this very important piece of the puzzle: the experience of the user.

Source: https://www.forbes.com/sites/forbestechcouncil/201...

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SAP UEM by Knoa User Errors

By Knoa Aug 30, 2017

UEMSAP UEMKnoaUser Experience Management

In this video, Jesse Bernal of SAP provides insight on how user errors can impact your organization each day with rich end user data. He also shares information on SAP End User Management by Knoa and which issues users are having difficulties with as well as focusing on key errors and complex data surrounding those errors.

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Focus on Your People to Make Your Internet of Things Investment Payoff

By Knoa Jul 14, 2017

IoTUser Experience ManagementUserUser Analytics

The Internet of Things is powered by usage patterns created by data and sensors. But its reliance on “things” and “smart” objects distracts from the fact that the Internet of Things is predominantly based on input from . . . people. In this article, Bogdan Nica weighs in on what happens when the people utilizing the technology aren’t using it correctly and the importance of the workforce possessing the skills to use new technology. How can the Internet of Things avoid a classic “garbage in, garbage out” scenario?

Source: https://www.forbes.com/sites/sap/2017/07/14/focus-...

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Knoa CEO Offers Insight on How to Drive User Adoption and Employee Engagement in Forbes Article

By Knoa Jul 12, 2017

User AnalyticsSAP UEMUser Experience Management

Organizations invest millions in enterprise software and often have minimal visibility in how these applications are being utilized. In this article recently published in Forbes, our CEO Brian Berns shared his insights on how organizations can drive adoption and user engagement by focusing on user experience (UX) analytics. As a result, organizations can align business initiatives with technology which can improve productivity, efficiency, and customer satisfaction.

Source: https://www.forbes.com/sites/forbestechcouncil/201...

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How to Ensure Success of Your SAP SuccessFactors Implementation

By Knoa Apr 19, 2017

SAP SuccessFactorsUEMUser AnalyticsUser Experience Management

Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.

So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.

Source: https://blogs.sap.com/2017/04/18/how-to-ensure-success-of-your-sap-successfactors-implementation/

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User Experience Monitoring – Monitoring Taken to the Business Level

By Knoa Jun 17, 2015

UEMUser Experience Management

Not all User Experience Management (UEM) tools are created equal. Most require you to know what you’re looking for in advance. For example, when the tool relies on JavaScript injection, the code snippets must be placed into the apps that the enterprise can access. This is a tricky option for apps that are delivered in the cloud or are hosted by third parties where the organization does not have app control.

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