Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.
So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.
In this article, SAP
business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution
Manager complement each other and improve the responsiveness of the Service
Desk. SAP UEM allows the Service Desk Agent to identify user activity
immediately prior to the occurrence of an error. This very valuable diagnostic
information significantly reduces the time to resolve user errors and improves
the efficiency of the Service Desk.
Not all User Experience Management (UEM) tools are created
equal. Most require you to know what
you’re looking for in advance. For
be placed into the apps that the enterprise can access. This is a tricky option for apps that are
delivered in the cloud or are hosted by third parties where the organization
does not have app control.