Entries tagged with “UEM”

How to Ensure Success of Your SAP SuccessFactors Implementation

By Knoa Apr 19, 2017

SAP SuccessFactorsUEMUser AnalyticsUser Experience Management

Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.

So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.

Source: https://blogs.sap.com/2017/04/18/how-to-ensure-success-of-your-sap-successfactors-implementation/

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​Service Desk Efficiency Using SAP UEM by KNOA

By Knoa Sep 08, 2016

UEMHelp Desk

In this article, SAP business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution Manager complement each other and improve the responsiveness of the Service Desk. SAP UEM allows the Service Desk Agent to identify user activity immediately prior to the occurrence of an error. This very valuable diagnostic information significantly reduces the time to resolve user errors and improves the efficiency of the Service Desk.

Source: https://blogs.sap.com/2016/09/08/service-desk-effi...

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User Experience Monitoring – Monitoring Taken to the Business Level

By Knoa Jun 17, 2015

UEMUser Experience Management

Not all User Experience Management (UEM) tools are created equal. Most require you to know what you’re looking for in advance. For example, when the tool relies on JavaScript injection, the code snippets must be placed into the apps that the enterprise can access. This is a tricky option for apps that are delivered in the cloud or are hosted by third parties where the organization does not have app control.

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