In this video, Jesse Bernal of SAP provides insight on how user errors can impact your organization each day with rich end user data. He also shares information on SAP End User Management by Knoa and which issues users are having difficulties with as well as focusing on key errors and complex data surrounding those errors.Continue Reading
Entries tagged with “UEM”
Guest post by Jesse Bernal, Sr Business Development Specialist at SAP - In launching a SAP SuccessFactors Solutions implementation or migration, organizations need a way to improve user experience and adoption, along with a reliable way to reduce risk.
So how do you decide what actually matters the most during an implementation or migration to ensure success? In this article, Jesse Bernal from SAP discusses how organizations can help overcome technology pain points such as change management, workforce training, and business process optimization.Continue Reading
In this article, SAP business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution Manager complement each other and improve the responsiveness of the Service Desk. SAP UEM allows the Service Desk Agent to identify user activity immediately prior to the occurrence of an error. This very valuable diagnostic information significantly reduces the time to resolve user errors and improves the efficiency of the Service Desk.Continue Reading