Service Desk Efficiency Using SAP UEM by KNOA
By Knoa Sep 08, 2016
In this article, SAP business process consultant Dmitriy Utenkov discusses how Knoa UEM and Solution Manager complement each other and improve the responsiveness of the Service Desk. SAP UEM allows the Service Desk Agent to identify user activity immediately prior to the occurrence of an error. This very valuable diagnostic information significantly reduces the time to resolve user errors and improves the efficiency of the Service Desk.